Seton Goes Wireless

Wireless Technology Enables Healthcare Providers to Deliver Care

Seton Now Offers Free Wireless Internet Access to Patients, Families and Friends

logo_infotechTo help patients, their families and visitors stay connected with life beyond the hospital, the Seton Family of Hospitals now offers approximately 2 million square feet of free wireless Internet access within its hospitals across Central Texas. This makes Seton the largest provider in Austin of free public wireless Internet access by a private organization.

Patients and other guests will be able to use their personal laptops, PDAs or other handheld devices to access the Internet via Seton’s public wireless network. The wireless service is especially beneficial to patients, their families and friends who may need to remain in the hospital for an extended period of time and want a way to keep up with personal or work-related activities.

Once users connect to the Seton public Internet, called Seton Family Access, they will be greeted by a welcome page featuring information on Seton’s services. From the welcome page, they can easily navigate to their favorite websites.

The wireless service is available in the following facilities: University Medical Center at Brackenridge, Dell Children’s Medical Center of Central Texas, Seton Medical Center Austin, Seton Northwest Hospital, Seton Southwest Hospital, Seton Edgar B. Davis Hospital, Seton Highland Lakes Hospital and Seton Medical Center Williamson. As any of our patients will tell you, wireless is more than a buzz word at the Seton Family of Hospitals.

As part of our bold commitment to patient-focused technology, Seton has invested millions of dollars in mobility products, such as wireless Cisco Voice Over IP Phones (VOIP), personal digital assistants (PDAs), electronic tablets and wireless carts. These products provide real-time patient information at the point of care in Seton’s 12 facilities covering more than 1.8 million square feet.

All Seton wireless networks are encrypted and engineered to ensure that selected frequencies do not interfere with other electronic systems. Voice and data networks leverage a single infrastructure. In addition, Seton networks have built-in redundancy and resiliency.

Wireless in Action

The most direct benefit of a wireless healthcare environment is increased staff mobility and patient interaction. Wireless technology enables healthcare providers to perform bedside documentation—which means less time spent at the nursing station—and more time in direct contact with patients and their families.

Wireless technology also enables healthcare providers to better respond to crisis situations. For example, Seton harnessed the mobility and scalability of its wireless technology by constructing an efficient wireless triage under the helipad at University Medical Center Brackenridge, the region’s only Level I Trauma Center.

Patients, friends and guests can connect to Seton Family Access by following these steps:

  • Start your laptop, PDA or wireless device (equipped with a wireless network card) and verify that it is connected to the wireless network Seton Family Access.
  • If necessary, create a wireless profile using the following settings:
    • Network Name (SSID) – Seton Family Access
    • Network Authentication – Open Date
    • Encryption – Disabled
  • Launch your web browser. You will see a page listing the terms of service that you must accept before use.