Ascension Seton is committed to maintaining the privacy and confidentiality of our patients’ information. Regrettably, this notice concerns an incident involving the theft of a Ascension Seton laptop computer and potential stolen data.
During the morning of Oct. 4, Ascension Seton discovered that a laptop computer had been stolen from the Ascension Seton McCarthy Clinic. Ascension Seton immediately notified the Austin Police Department. The laptop apparently was stolen between 5:30 p.m. Thursday, Oct. 3, and 9 a.m. Friday, Oct. 4, from the clinic located at 2811 E. Second St. The Austin Police Department’s investigation remains ongoing at this time. Ascension Seton has implemented new actions to enhance physical security for all of its facilities.
Upon discovering that the laptop had been stolen, Ascension Seton began a thorough investigation regarding the contents of the stolen laptop. Ascension Seton’s investigation determined that the stolen laptop included demographic information about patients seen at Ascension Seton McCarthy, Ascension Seton Topfer and Ascension Seton Kozmetsky community health centers and the Ascension Seton Total Health Partners program. Unfortunately, due to a missed technology glitch during installation, this specific laptop did not have encryption software installed as required by Ascension Seton policy. Demographic information includes: name, address, phone number, date of birth, Ascension Seton medical record number, patient account number, some Social Security numbers, diagnosis, immunizations and insurance information. Ascension Seton has taken steps to reduce the possibility of this happening again.
Ascension Seton has no reason to believe that the laptop was taken for the information it contained or that any patient information has been used inappropriately. Nevertheless, Ascension Seton will provide identity theft protection for one year, free of charge, for all impacted patients. Ascension Seton has partnered with CSID, a leading provider of global enterprise-level identity protection and fraud detection, to provide these services.
Individual letters are being sent to each patient or guardian by CSID with instructions for accessing this protection, which includes credit monitoring – such as reviews of loan applications, negative comments on credit reports and bankruptcy and lien filings – and extensive monitoring of internet posts; debit reports covering 90 percent of U.S. banks and 75,000 retailers; and public records, including property deed transfers, mail forwarding, new phone service and uses of alias associated with individual Social Security numbers.
Patients who receive CSID notification letters and have questions can telephone, toll-free, (855) 724-2743.