Healthcare Team

During your stay at Seton Medical Center Austin, you will be cared for by a group of highly trained staff dedicated to managing your care. These caregivers may include the following professionals: independent physicians, registered nurses (RN), licensed practical nurses (LPN), clinical assistants (CA), clinical managers, patient representatives, physical therapists, occupational therapists, speech therapists, social workers, case managers, diagnostic staff, pharmacists and dietitians.

Identification During Treatment

You will notice during your stay that caregivers will ask for your name numerous times. This is done not as an inconvenience to you, but as a measure to continue accuracy of patient identification when administering medications or taking blood samples. Caregivers will match your name to paperwork and labels involved in your medical treatment. This is a safety standards issue and in no way decreases the compassionate, personalized care you will be receiving.

Medical Equipment Alarms

You may also notice during your stay that the equipment used in your care may make sounds or alarms. This is a normal component of medical care. Your physicians, nurses and care staff are trained to monitor the equipment and will advise you as to what any sounds mean.

Pain Management/Pain Scale

Our mission is to work collaboratively with the patient and the healthcare team to make prevention and relief of pain and unpleasant symptoms a priority. We are committed to increasing and sharing knowledge related to pain relief and symptom management. In keeping with the Mission and Values of SMCA, we strive to preserve the individuality, comfort, dignity and safety of all patient populations, optimize the healing process, and assure patients receive effective symptom and pain management with minimal side effects.

You will be asked to rate your pain on a scale of 0 to 10, with 0 being no pain and 10 being the worst pain. Use of a pain scale to measure your pain provides quick, consistent communication between you and your caregivers. It also gives us measurable information and allows us to set realistic goals. Zero pain after surgery is not always possible, but we do want to provide satisfactory pain relief. Satisfactory pain relief is a level of pain that is tolerable and allows you to sleep, eat, and perform other required or desired physical activities.

Pain Scale
No Pain                            Tolerable        Moderate                               Worst

Patient Meals

Patient meals are served according to each patient’s medical plan assigned by their physician. See visitor section for other types of meal service.

Free Wireless Internet Access

Patients and other guests can use their personal laptops, PDAs or other handheld devices to connect to the Seton Family Access network and easily navigate to their favorite Web sites or e-mail accounts.

Patients, friends and guests can connect to Seton Family Access by following these steps:

  • Start your laptop, PDA or wireless device (equipped with a wireless network card) and verify that it is connected to the wireless network Seton Family Access.
  • If necessary, create a wireless profile using the following settings:
    • Network Name (SSID) – Seton Family Access
    • Network Authentication – Open Date
    • Encryption – Disabled
  • Launch your Web browser. You will see a page listing the terms of service that you must accept before use.
  • Once you’ve accepted the terms of service, you will see a welcome page featuring Seton news and information. From the welcome page, you can browse the Internet.

If you experience problems, check to see that your wireless network card is 802.11a/b/g compatible. If problems with connecting to the Internet persist, please contact your hardware/software vendor.


Volunteers distribute mail that comes for patients at the hospital. It is of assistance to include your name, room number, and admission date, if known.


Telephones are available in all patient rooms. If you are hearing impaired, special telephone receivers and TDD are available upon request. Incoming and outgoing calls are available 24 hours a day. To reach a patient at SMCA from outside the hospital, dial (512) 324-1000 and the operator will connect you to the patient’s room. If you know the room number, you can dial it directly. The three-digit room number makes up the last three numbers of the phone number preceded by 3241. For example, to call room 100, dial 324-1100.

To call another room at SMCA from inside the hospital, dial 41 then the room number. You may place local calls by dialing 9 to get an outside line followed by the phone number. Long distance calls must be charged on your telephone credit card or placed collect.

Cell Phone Use

At Seton Medical Center Austin, we are continually seeking means to provide a safe patient care environment. Recent advancements in telecommunications technology have provided much convenience; however, some of these same technologies may interfere with the performance of advanced medical equipment. Accordingly, Seton must prohibit the use of cell phones in the following critical care areas: Emergency, Surgery, ICU, NICU, 3N/S, IMC, 4S, EP, Endoscopy and Cath Lab. Thank you for your cooperation.


A facsimile machine will be available for you to utilize on each floor at the floor’s nursing stations. The nurses at this station will FAX for you upon request.


The keeping of valuables such as jewelry or money in your room is not recommended. These items should be sent home. Valuables will be accepted for safekeeping in the Medical Center vault until discharge. Your nurse can arrange this for you. Seton cannot be responsible for money or other valuables kept in your room.

Personal Items

You may wish to have a few personal items such as toiletries, comb and brush, gown or pajamas, robe and slippers. No more than a small amount of money should be kept at your bedside.

When not in use, eyeglasses, dentures, hearing aides and contact lenses should be kept in a protected container or in your bedside cabinet since Seton Medical Center cannot assume responsibility for loss or damage. If you do not have a special storage receptacle, you may obtain one from your nurse. Please do not wrap your dentures in a napkin or facial tissue or place them on your meal try, under your pillow, or in a tissue box.


Security services are available throughout the network. Security is available to escort you to your car or to help with lost items.


Each room in the hospital is equipped with a television set. If your television is not operating correctly, please ask your nurse for assistance. Channel 14 is the patient education channel offering information on a number of topics.


Your physician will notify you and the nursing staff when you are ready for discharge. A case manager and your care team will work with you on discharge planning during your stay. You will receive written discharge information regarding any special care instructions and names of physicians you may need to contact for any follow up medical care. A staff member will help prepare you for discharge and take you to the appropriate area for pick up.

Check out time is 11:00 a.m.

So that we have adequate time to prepare your room for the next patient, we ask that every effort be made to check out by 11:00 a.m.

Before you leave, have you:

  • Packed everything you brought with you?
  • Told your nurse you have valuables in the hospital safe?
  • Planned transportation so that you are discharged timely?