Your health, comfort, and safety are our top priority during your stay with us. You will be cared for by a group of highly trained staff that composes your healthcare team. Team members include physicians, registered nurses (RN), licensed Vocational Nurses (LVN), clinical assistants (CA), patient representatives, chaplains, physical therapists, occupational therapists, speech therapists, case managers, social workers, diagnostic staff, pharmacists and dietitians.
You and your family members are also a part of the team as we encourage you to participate in planning the care that impacts your health and safety.
Amenities For Your Comfort and Convenience
- Smoke-Free Campus
Ascension Seton Hays places top priority on the health of our patients and our staff. A smoke-free environment promotes wellness and models healthy living. This policy extends beyond just inside the hospital—it includes any surroundings adjacent to hospital grounds and parking areas at this site.
- Free Wireless Internet Access
Patients, their families and visitors can now stay connected with life beyond the hospital. Free wireless Internet access is now available throughout the facility. Patients and guests can use personal laptops, PDAs, or other handheld devices to access the Internet via Ascension Seton’s public wireless network. The service is especially beneficial to patients and their families who may need to remain in the hospital for an extended period of time and want a way to keep up with personal or work-related activities.
- Patient Meals – Room Service
Ascension Seton Hays offers At Your Request, a room service program that gives you control of ordering the foods you want and deciding when you want to eat. With this program, we strive to meet your nutritional needs and requests and do our part to make your stay more comfortable. Patients may contact At Your Request at ext. 45185.
- Volunteer Services
The hospital volunteer team is here to help patients in a variety of ways including assistance with the discharge process. Upon discharge, your nurse will arrange for a volunteer to come to your room with a wheelchair and/or a cart if you have plants or flowers to be taken with you.Patients may call the Volunteer Office at ext. 45180 for newspapers, books or magazines from our patient library.
Identification During Treatment
You will notice during your stay that caregivers will ask for your name numerous times. This is done not as an inconvenience to you, but as a measure to continue accuracy of patient identification when administering medications or taking blood samples. Caregivers will match your name to paperwork and labels involved in your medical treatment. This is a safety standards issue and in no way decreases the compassionate, personalized care you will be receiving.
Medical Equipment Alarms
You may also notice during your stay that the equipment used in your care may make sounds or alarms. This is a normal component of medical care. Your physicians, nurses and care staff are trained to monitor the equipment and will advise you as to what any sounds mean.
We periodically conduct fire drills. If you hear an alarm, please stay where you are. In the event of an actual emergency, hospital staff will notify you.
The chapel and Interfaith Meditation Room are located on the first floor and are open 24 hours per day, seven days per week. For information regarding Roman Catholic Mass and other worship services, please contact the Chaplain office at (512) 504-5130.
Chaplains are available Monday – Friday from 8:00 a.m. to 4:00 p.m. for visitation, prayer, spiritual and emotional support, sacramental ministry, assistance with advanced directives, ethics clarification and support. Chaplains can be reached at (512) 504-5130. You may also make a request for a visit through our network Chaplain Services’ office at (512) 324-1480. On-call Chaplains provide evening, night, and weekend coverage and can be reached by calling the hospital operator. Of course, a representative from your faith community is always welcome to visit you in the hospital upon your request.
Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers, and other devices are not permitted in patient rooms. You may only use batter-operated devices.
The hospital’s gift shop is located on the first floor, near the main entrance. The proceeds from the gift shop are donated back to the hospital through the Volunteer Auxiliary to assist the needs of our patients. Cash, check and credit cards are accepted.
Hours of Operation:
9:00 a.m. to 8:00 p.m., Monday through Friday
10:00 a.m. to 6:00 p.m., Saturday and Sunday
Interpreters are available upon request 24 hours a day to translate foreign languages for our patients. Your nurse can arrange for an interpreter to assist you in communication with your healthcare team.
Mail / Deliveries / Flowers
Mail, flowers and packages that come for patients will be delivered by a hospital volunteer. For those sending mail, packages or flowers, please include the patient name, room number and admission date, if known. Please note that flowers are prohibited in intensive care units. Patient mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shop.
Telephones are available in all patient rooms. For the hearing impaired, TDD phones are available upon request. Incoming and outgoing calls are available 24 hours a day. Courtesy phones are located throughout the hospital for your convenience. To reach a patient at Ascension Seton Hays, dial (512) 504-5000 and the operator will connect you to your patient’s room.
To place a call:
- To place an outside call from inside the hospital, dial “9” and then the number.
- To call within the hospital, simply dial the 5-digit extension (the last five numbers) of the number you are calling.
- To reach the hospital operator, dial “0”.
- To place a long-distance call, dial “9”, “0 “and the number. The operator will come on the line and connect you with your chosen long distance provider. International calls must go through the hospital operator. Long distance calls must be charged on your credit card or placed collect.
Cell Phone Use
At Ascension Seton Medical Center Hays, we are continually seeking means to provide a safe patient care environment. Recent advancements in telecommunications technology have provided much convenience; however, some of these same technologies may interfere with the performance of advanced medical equipment. Accordingly, we must prohibit the use of cell phones in the following critical care areas: Emergency Department, Surgery, Intensive Care Unit/IMC, Neonatal Intensive Care Unit, Endo and Cath Lab. We thank you for your cooperation.
The keeping of valuables such as jewelry or money in your room is not recommended. These items should be sent home. Ascension Seton cannot be responsible for money or other valuables kept in your room.
Personal items such as toiletries, comb and brush, gown or pajamas, robe and slippers are encouraged. We suggest that you keep only a small amount of money at your bedside. Ascension Seton cannot be responsible for valuables kept in the room. If other arrangements need to be made for safekeeping money or other valuables, please speak to your nurse.
When not in use, eyeglasses, dentures, hearing aides and contact lenses should be kept in a protected container or in your bedside cabinet since Ascension Seton Medical Center Hays cannot assume responsibility for loss or damage. Please DO NOT wrap your dentures in a napkin or facial tissue or place them on your meal tray, under your pillow, or in a tissue box.
All Ascension Seton associates wear identification badges with photographs for your safety.
Additionally, our Women’s Services area has an infant security system to protect newborn infants.
Our Security staff is available 24 hours a day to assist you with concerns such as theft, suspicious people or activities, escorts to your vehicle, or help in locating your vehicle in the parking lot. If you have any security concerns, please call ext. 45176.
The Patient Representative assists patients and families seeking solutions to hospital-related questions, concerns, and/or special needs. They help promote communication between patients, families, physicians and hospital staff. The Patient Representative is available by dialing (512) 504-5051 or ext. 45051 inside the hospital.
Your physician determines when you are ready to be discharged. Your physician will collaborate with you and other members of the health care team to coordinate a safe discharge plan based on your individual care needs. Discharge planning begins once your plan of care is determined. Your health care team will do their best to address the following concerns one day before discharge:
- Asked your nurse to retrieve any valuables from the hospital safe.
- Your discharge living arrangement (destination).
- Your medication list, special dietary needs, and any equipment or outpatient services that you will need.
- Thorough explanation of post-discharge activities, including signs and symptoms that you should report to your doctor, and how to follow up with your physician if indicated.
Before you leave, please be certain you have:
- Understood your discharge plan and asked any questions you have.
- Planned transportation so that your discharge is timely.
- Packed everything you brought with you.
- Asked your nurse to retrieve any valuables from the hospital safe.
Social Workers are available to help you in planning for your care following discharge from the hospital. Social workers may also help you and your families manage the stress and anxiety that illness may create, and make referrals for any community resources that may be needed.
The outpatient pharmacy is located on the first floor. It is open Monday – Friday, 9:00 a.m. to 5:30 p.m. Prescriptions received at discharge can be filled, and we accept Seton Health Plan, Medicaid, MAP, CHIP, Kidney Health Care, STAR and CDIC. Please inquire if Ascension Seton is a provider member of your insurance plan. If you pay for your prescription, our receipt is valid for claim processing to your insurance company. You may call the pharmacy at (512) 504-5170.