General Note to Patients
We work hard to keep your Medical Home a place you can count on for excellent and compassionate care. We are often asked how we are able to avoid double booking, spend so much time with our patients, maintain a superior staff, and practice our particular style.
The answer is simple. We make careful choices about what insurances to accept and what services we include. Please understand that our policies help keep our business running smoothly so we can focus on the business of taking care of you and your family.
Click the links below for more detailed information about our office policies.
Your Opinion Matters
If you have constructive suggestions or feedback, please feel free to put it in writing and leave it for Dr. Hausman-Cohen. We want to continue to improve our services and practices.
We are currently on most PPO insurance plans including Aetna, Blue Cross Blue Shield, Cigna (excluding Local Plus), United, Humana, and Ascension Seton. Insurance plans vary, so please check with your insurance to ensure that we are “in-network” on your particular plan. If you are on an insurance plan that is not listed, feel free to call our office to ask. Additionally, you can look on your insurance website or call the number on the back of your card to verify that we are “in-network”.
We offer discounts for payment at time of service on both labs and visits for patients who are uninsured.
We are out-of-network on most HMO plans and the following insurance plans: Scott & White, Cigna Local Plus, Humana HMOx, Medicaid, and CHIPS. We are not currently accepting new Tricare or CHAMPVA patients.
Please note this list is not not all-inclusive. Due to the changing nature of the insurance industry we strongly recommend visiting your insurance website or calling the number on the back of your card to ensure coverage. We can provide you with our tax ID upon request.
Our office does Medicare billing differently from the typical practice, as we collect payment from our patients upon checkout. We then file the claim for our patient, and the patient will be reimbursed directly from Medicare. We still follow a Medicare-mandated fee schedule. We moved to this system several years ago and it has been a very smooth transition, although different from what you may have encountered before!
To read more about our billing policies with Medicare, please click here.
Same Day Appointments
We have a policy of saving work-in slots either on our nurse practitioners’ or physicians’ schedules on a daily basis, so that you can generally be seen same day for sick visits and urgent issues. Please call early to ensure availability. New patients are accommodated based on schedule availability.
If you are unable to keep your appointment, please call us 24 hours ahead of time so we can be of service to other patients. We reserve the right to charge $25 for no shows and cancellations without reasonable notice.
After Hours Calls
If you need to reach us after hours for an urgent matter that cannot wait until the next business day, you can call 512-231-1901 and select option 5 to page the on-call physician.
If for some reason you need to be admitted to the hospital, please call us or have the ER doctor call us. This allows us to stay involved in your hospital care and work with your hospital doctors. Due to the time constraints of our office practice, we generally do not manage our patients in the hospital. Instead we work with a team of “hospitalists” who will manage your care and stay in contact with us should you require hospitalization.
At the time of your visit, our practitioners will give you enough refills to last until you are due for a follow-up appointment. If you find that you are running low on your medication, it is generally time for you to schedule. Complying with this policy allows us to give you the best-quality health care. In the case of your needing a medication outside of a scheduled appointment, please call your pharmacy and have them fax us a refill request. Prescription refills are done only between 8 am and 3 pm Monday through Friday. Please allow 24-48 hours turnaround on medication refills.
Prior to implementing our Medical Home Fee, we assessed nominal charges for prescriptions filled outside of appointments, as this requires a significant amount of staff, time, and research. We no longer charge for this, however, please follow-up in our office when you are due. This will allow our staff to devote the majority of their time to patient questions and care, rather than paperwork.
Please note that no prescription refills are processed by the on-call physicians.
Phone Calls and Consults
We realize that occasionally you may need to call our nurse for clarification of an issue or with a problem. However, once you have had two phone calls between visits we ask that you come in and speak with the doctor or nurse practitioner regarding your concerns.
While we prefer to evaluate patients and discuss treatment options in-person at appointments, occasionally our nursing or medical staff will feel it is appropriate to give advice and treat simple problems over the phone. Please note: If we are unable to evaluate your symptoms over the phone, we may ask that you come in for an appointment or visit urgent care.
Payment for Services
All co-pays and deductibles are expected to be paid at the time of service unless prior arrangements have been made. We accept many PPO insurance plans including PHCS, Cigna, Humana, Blue Cross Blue Shield, Aetna, United, and others. If you are on an insurance plan in which we do not participate (i.e., “out-of-network”), then you will be expected to pay in-full at time of service
We are contracted with most PPO plans, but it is the patient’s responsibility to ensure that our office is in-network with their particular insurance prior to an office visit. Insurance plans are constantly changing and we cannot guarantee that we are in-network with your specific insurance plan. Ways to check on your benefits include: contacting your company’s human resources department, logging onto your insurance’s website, or calling the customer phone number on the back of your card.
You will receive an email through our secure patient portal (or a letter if you opt-out) from us within 14 days for lab results ordered as part of annuals and follow-up visits. If you have not received a letter after 14 days, please notify our office.
For labs ordered as part of our “tickler” reminder system, please schedule a follow-up appointment to discuss labs and refill medications prior to having blood drawn. We will generally have most lab results within 2-7 days. We will not send you a letter discussing labs when you have a scheduled follow-up. We will discuss your lab results with you at your appointment.
If there is a serious abnormality, we will notify you prior to your scheduled appointment.