Visiting Hours

General hospital visiting hours are from 9 a.m. – 9 p.m., although some visiting hours vary by department. Patients may have one visitor stay overnight with them. Visitors coming after 9 p.m. must enter through the Emergency Department, and obtain a visitor pass from Security. The emergency department is open 24 hours a day, 7 days a week.

The patient care team and/or security may modify visiting hours to ensure the best care of the patient. Please call the nursing unit for specific information.

Guest Accommodations

The Seton League House is an affordable boutique hotel near Seton Medical Center, providing families a nearby place to stay while loved ones are hospitalized. The League House offers overnight accommodations for just $35 per night.

Since the numbers of rooms are limited, priority is given to families of critically ill patients at network facilities, outpatients from Seton facilities, and then families from other Austin hospitals. A limited number of rooms may be available for persons having early morning medical exams or day surgery.

To register, please call 512-324-1999 between 8 a.m.- 6 p.m. There is no registration after 6 p.m.

Rooms are assigned on a first-come, first-served basis. You may contact the Seton League House up to one month in advance to place your name on the waiting list, or to make arrangements for a late arrival. You should call the day before arrival to check on room availability. Children under the age of 14 are not allowed, and please no pets.

Upon arrival, please check in at the office on the ground floor. Check out time is Monday – Friday 8 a.m. – 4 p.m., Saturday and Sunday 9 a.m. – 4 p.m. Or you may drop your keys and payment in the drop box if the office is closed.

Information Desks

Our hospital has two Information Desks that are manned by Volunteers.

The ground floor (1st floor) located by the main entrance and the second floor Information Desk, located in the lobby.

Monday – Friday
8 a.m. – 6 p.m.

8 a.m. – noon


The Brackenridge Cafeteria is located on the first floor near the West entrance and is open from 6:30 a.m. – 6:45 p.m. Breakfast is served from 6:30 – 10:30 a.m.; lunch is from 11 a.m. – 6:45 p.m. Vending machines are located at the cafeteria and in the emergency room and are available 24 hours a day for your convenience.

Telephone Calls

To reach a patient at University Medical Center at Brackenridge, dial 512-324-7000 to reach the operator, who can give you the room number. If you know the room number, you can dial it directly. The three-digit room number makes up the last three numbers of the phone number. For example, to call room #100, simply dial 512-324-7100.

Courtesy and pay phones are located throughout the hospital for your convenience. To place an outside call from inside the hospital, dial 9 and then the number. To call within the hospital, simply dial the last four digits: 47100. To reach the hospital operator, dial 0. To place a long-distance call, dial 9, 0 and the number. The operator will come on the line and connect you with your chosen long distance provider. International calls must go through the hospital operator.

Gift Shop

Located in the 2nd floor lobby of University Medical Center Brackenridge, Great Habits Gift Shop offers many unique gifts and everyday items for patients, visitors and associates. Our selection includes snacks, drinks, sundries, flowers, balloons, jewelry, toys, home décor and more.

We accept Visa, MasterCard, Discover & American Express and will be happy to deliver selections to patients and associates within the hospital. For more information, please call 512-324-7000, ext. 72680. Our hours of operation are Monday through Friday 8 a.m. – 7 p.m., Saturday 9 a.m. – 4 p.m. and Sunday 11 a.m. – 4 p.m.