Stories

Humancare in Word and Deed

heart in doctor's pocketIn our fast-paced world, it’s more important than ever to take time out and celebrate those who go the extra mile. The Humancare Award honors members of the Seton Healthcare Family who do just that.  Interventional cardiologist Vamsi Krishna, MD, exemplifies Humancare every day. On one particular day, his kindness and patience helped a man get the life-saving care he needed.

Lost in Translation

A patient was admitted to Seton Smithville Regional Hospital. He was having a heart attack. The Smithville team was preparing to transfer him to Seton Medical Center Hays, where Krishna would unblock the man’s artery. But the man’s chest pain had stopped, and he just wanted to go home. He wasn’t convinced that he needed any further medical care.

Knowing What to Say and How to Say It

What the patient didn’t know was that his heart muscle was dying, and he wouldn’t have long to live without proper treatment. Sensing the man didn’t know he was in grave danger, Krishna asked to speak with him immediately.

“I care about you. You’re young, still working. If we wait, there’s a good chance it can lead to something bad,” Krishna told the man. He explained the procedure, and clarified that although he didn’t necessarily need surgery, he needed treatment.

By taking the time to connect with his patient, Krishna helped convince the man to have the life-saving procedure he needed. Team members like Krishna embody Humancare in action, making Seton a trusted, quality healthcare provider for people throughout central Texas.