Living The Humancare Promise
Seton is committed to delivering Humancare – high quality care with the dignity and respect that everyone deserves. Every person on the Seton team lives the Humancare promise by embracing specific behaviors to create a supportive environment for patients, families and each other. We've grouped these behaviors into the seven categories shown below.
- I use good manners and show a positive attitude in my words and actions.
- I take care of myself so I can take care of others.
- I am aware of the needs of others. I listen to their ideas and include them when I can.
- I listen carefully so I can understand and respond in a helpful way.
- I am honest and offer constructive feedback to others. I avoid gossip.
- I adapt to the changes around me and learn new ways to give excellent care.
- I complete tasks quickly and completely. If I can't, I find someone who can.
- I always look for a better way.
- I take responsibility for my work and know that my job is important to Seton's mission.
- I stay informed about goals, changes and policy updates. When knowledge is missing, I ask.
- I remain aware of what's going on around me. I don't share confidential information.
- I manage my time so I can complete my work. I will tell others if I can't meet a deadline or complete my work. I make informed decisions.
- I believe everyone deserves to be treated with dignity and respect.
- I value people's differences, including age, religion, culture, gender and experiences.
- I remember and honor Seton's religious traditions.
- Others respect me because I share my ideas, work well with my team, and don't waste resources.
- I help others and won't say "It's not my job."
- I respect the skills and opinions of others. They contribute to Seton's and my success.
- I coach others, welcome feedback and look for new ways to learn and grow.
- I inspire gratitude by saying "thank you."
- I anticipate the needs of others and look for ways to help.
- I make eye contact, speak professionally, allow others on to the elevator first.
- I take others to their destinations, and use technology in a responsible way.
- I am proud of my work and of my team. I tell others that Seton offers excellent care and services.
- I focus on safety and quality. I am highly reliable and practice 200% accountability.
- I share my concerns respectfully and work hard to solve problems.
- I wear my badge and follow the dress code. I pick up trash, report disrepair and clean up spills.