For more than a century, the Seton Healthcare Family has established a tradition of service and clinical excellence in Central Texas. Amid national concerns about patient safety, Seton has joined a nationwide campaign, sponsored by the Joint Commission on the Accreditation of Healthcare Organizations (JACHO) and the Centers for Medicare and Medicaid (CMS) to encourage patients to become involved and informed members of their healthcare team.
As a patient, you rely our team of physicians, nurses and other caregivers, but you too play a vital role in helping us develop patterns of care that are as safe, efficient and as practical as possible. Below is simple advice on how you can help us make your care a positive experience.
Speak Up if you have questions or concerns about your care. Writing down your questions might be helpful.
- Your health is too important to worry about being embarrassed. If you don’t understand something or things don’t seem quite right, don’t be afraid to tell the nurse or doctor if you have concerns.
Pay Attention to the care you are receiving.
- Expect health care workers to wear a name badge, introduce themselves when they enter your room and explain the treatments and the medications that you will receive.
- Be sure you ask questions to help you to understand what a new test or medication is likely to achieve.
Educate Yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
- Thoroughly read all medical forms and make sure you understand them before you sign anything. *If you are unsure about the nature of your illness and the best treatment ask your doctor or nurse for additional information about your condition. The more information you have about the options available to you, the more confident you will be in the decisions made.
Ask a trusted family member or friend to be your advocate and identify this person to your health care team.
- Make sure this person understands your preferences for care. • Your advocate can help by asking questions that you may not think of, or if you are unable to ask.
Know what medications you take and why you take them.
- Bring a list of all of your medications including vitamins, herbal supplements and over-the-counter drugs.
- Tell your doctors and nurses about negative reactions you have had to medications or about food and drug allergies you have.
- If the medicine looks different than you expect, ask your doctor or nurse to confirm that it is for you.
Use a health care organization that your doctor believes can offer the best care for your condition.
- Ask about the health care organization’s experience in treating your type of illness.
- Ask how frequently they perform the procedure you need and what specialized care they provide in helping patients get well.
Participate in all decisions about your treatment including your follow-up care.
- Provide accurate and complete health information (your medical history).
- Participate in developing your plan of care and in making informed decisions about your care including pain management.
Seton staff is dedicated to the delivery of quality health care and patient satisfaction. For questions or concerns about your care, please ask your nurse or doctor.