Patient and Family Resources

Patient Rights and Responsibilities

In keeping with the Seton Healthcare Family’s mission, philosophy, core values and commitment to the delivery of quality health care, Seton recognizes, protects and promotes the following rights for each patient, to include, as appropriate, the patient’s legally authorized representative (referred to in this policy as patients).

As a Seton patient, you have the right to:

  • Participate in the development and implementation of your plan of care and make decisions regarding your care, including pain management.
  • Make informed decisions regarding your care, including being informed of your health status, being involved in your care planning and treatment, and being able to request or refuse treatment.
  • Formulate advance directives and to have Seton staff and practitioners who provide care in the hospital comply with these directives in accordance with the law.
  • Have a family member of your own choice and your own physician notified promptly of your admission to the hospital.
  • Personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • Confidentiality of your clinical records in accordance with law.
  • Access information contained in your clinical record within a reasonable time frame.
  • Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff for acute medical or surgical care.
  • Be free from seclusion and restraints, of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff for behavioral management.
  • Receive reasonable access to care.
  • Care that is considerate and respectful of personal values and beliefs.
  • Participate in ethical issues that may arise in the course of your care.
  • Receive information about clinical experiments, research or educational projects affecting your care or treatment including the expected benefits, potential discomforts and risks and alternatives that may also be available.
  • Receive a reasonable response to requests for treatment or service.
  • Appropriate assessment and management of pain.
  • Have Seton use its best efforts to meet your special communication needs.
  • Receive upon request Seton’s policies related to patient rights.
  • Be informed of Seton’s complaint/grievance process and to voice complaints or concerns without affecting your care or treatment.
  • Accept or refuse medical care to the extent permitted by law, or to change your mind regarding your care.
  • Be informed of Seton’s rules and regulations applicable to patient care and conduct.
  • Request and receive a detailed explanation of your bill.

As a Seton patient, you have the responsibility to:

  • Provide accurate and complete health information and to understand your plan of care.
  • Follow the agreed-upon plan of care.
  • Accept responsibility for the outcomes of refusing treatment or for not following the agreed-upon plan of care.
  • Fulfill your financial obligations.
  • Follow Seton’s rules and regulations about patient care and conduct. Be considerate and respectful of other patients, Seton staff and their property.