Your Baby’s Care Team

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At the Seton Family of Hospitals, our dedicated NICU team is trained to care for very sick babies. Our goal, along with providing quality care, is to provide families with the tools needed to share positive experiences with their baby.

Neonatologists — The doctors taking care of your baby are neonatologists, pediatricians specializing in the care of new (neo) borns (nates). During meetings with your baby's doctor, you may want to ask questions about:

  • Your baby's medical condition
  • Your baby's plan of care
  • The discharge plan for your baby

Neonatal Nurse Practitioner (NNP) — Nurse practitioners are nurses with advanced training. NNPs work directly with the neonatologist to care for your baby.

NICU Nurses —  The nurses taking care of your baby are trained to care for newborns with special medical problems. Everyone on the nursing staff is licensed by the state of Texas. Turn to the nurses for information about:

  • Day-to-day aspects of your baby's care
  • Your baby's feedings and weight gain
  • Any changes in oxygen needs or ventilator support
  • Your baby's overall stability
  • Questions about the NICU
  • Anything you don't understand

Case Manager — The case manager is a NICU-trained nurse who follows the day-to-day progress of your baby. She may meet with you at the hospital or call you. Feel free to ask her questions about:

  • Getting ready for discharge (this starts on the day of admission)
  • Support resources for you or your baby
  • Help in selecting a pediatrician
  • Who to call to get information about insurance
  • Who to call about billing/payment questions
  • Anything you don't understand

As your baby gets healthier, you will work closely with the  NICU staff – physician, nurse, case manager and other team members – to plan for a safe and timely discharge. We try to make it as easy as possible to bring your baby home. A case manager makes sure you have everything you need when your newborn gets home. She also will check your home healthcare benefits and obtain insurance authorizations or referrals for your baby. She will follow up with the home care service agency to see that your baby gets the care that the doctor advised. If your baby is going to have home care services, ask the case manager about:

  • Insurance coverage for services and equipment in the home
  • Medical equipment you will need at home
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image Seton is proud to have four hospitals – the only hospitals in Central Texas - that have earned the Magnet designation, the highest award for nursing excellence given by the American Nurses Association.
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