Neonatal Specialty Transport Services

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Who we are:

  • Our Neonatal team became the first transport team in the area when it started in 1979.
  • The Seton Regional Neonatal Transport Team consists of neonatal nurses and respiratory therapists specially trained in advanced airway management and stabilization of critically ill and premature neonates.
  • We have 8 transport nurses with an average of 25 years of critical care experience and 15 years of transport experience. We have a staff of 13 Registered Respiratory Therapists who average 15 years of experience in critical care and transport of neonates.
  • Access to the team is available 24 hours a day, 7 days a week.

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Where do we service:

  • Primarily, we service a 19 county area surrounding Austin, but we are capable of traveling beyond this area to bring babies to one of our three Level 3 Neonatal Intensive Care Units (NICU) or our 3 Level 2 units.
  • We have partnerships with several transport services:
    • Air Medical, provides fixed wing air ambulance transportation
    • StarFlight, provides helicopter air ambulance transportation
    • Acadian Ambulance Service, provides ground emergency medical transportation

How can we be reached?

We have a toll free number 1-866-459-5477.

What is the procedure for transport?

Requests for a neonatal transport are made by calling the toll free transport line listed above. A neonatologist is available 24 hours a day, 7 days a week to answer the call. Our team of neonatologists is available for consultation as well.

When we arrive at the sending facility we work with the doctors and staff to further stabilize the patient as needed. We can continue all previously ordered medication and/or infusions enroute back to one of the Network's Neonatal Intensive Care Units. Additional therapies can be initiated during travel; the transport isolette operates as a “mobile NICU” if needed.

Seton Healthcare Family has three Level 3 Neonatal Intensive Care units located at University Medical Center at Brackenridge, Dell Children's Medical Center, and Seton Medical Center of Austin. Opened in 2007, the Dell Children's Medical Center is a state-of-the-art hospital dedicated solely to the care of children. We also have three Level 2 NICU located at Seton Northwest Hospital, Seton Medical Center Williamson, and Seton Medical Center Hays for babies to provide less critical specialty care.

What is a Level 3 NICU? A level 3 neonatal intensive care unit is a special nursery for premature and sick newborns staffed by physicians (Neonatologist), nurses, and respiratory therapists specially trained to care for critically ill neonates. All of the pediatric sub specialists at the Dell Children's Medical Center are available for consultation on infants in the NICU. Our physicians and healthcare team work around the clock to provide for your infant's special needs. Equipment and procedures specifically designed for babies help the team treat sick newborns until they are healthy enough to go home.

The Seton Family of Hospitals' fast-response, mobile transport team offers quick access to Seton's award-winning, state-of-the-are critical care for newborn babies. Seton's Neonatal Intensive Care Units (NICUs) are staffed by specially-trained neonatologists, nurse practitioners, nurses and respiratory therapists who care for premature and critically-ill newborns. This committed team works around-the-clock to meet your baby's special needs.

Your baby is being transported by the Dell Children's Medical Center of Central Texas Newborn Critical Care Transport Team to a Seton Family of Hospitals' NICU. The Neonatal transport team consists of specially-trained nurses and respiratory therapists with expertise in providing complex care to babies. The team can be rapidly mobilized to reach babies in need quickly, traveling by ambulance, helicopter, or airplane. The team is available 24/7.

Once you arrive at your hospital, you will be given detailed information about the hospital's NICU, what to expect, and available resources.

If you have any questions, please do not hesitate to ask one of the team members. We are here for you.