Comprehensive healthcare services include
- Major (Level I) Trauma Center verified by the American College of Surgeons
- Neurosciences, Brain and Spine Center
- 24-hour emergency department staffed by board-certified emergency physicians
- Intensive Care Unit with private rooms & windows
- Intermediate Care Unit
- Day surgery
- Inpatient surgery
- Diagnostic testing, including MRI, CT Scan (including Lung Healthy CT), x-ray, lab, EEG & EKG
- Comprehensive Maternity Services, including high risk obstetrical and Level III Neonatal
- Extensive rehabilitation services
- Heart and stroke care
- Specialty outpatient clinics
All Brackenridge and SETON employees wear identification badges with photographs for your safety. Security is available to assist you with concerns such as theft, suspicious people or activities, escorts to your vehicle, jump-start assistance, or help you locate your vehicle in the parking garage. Brackenridge Security is available twenty-four hours per day at extension 5-5555 through any house phone or (512) 324-7295.
The Outpatient Pharmacy is available and can fill your prescriptions upon discharge from the hospital. We accept Medicaid, MAP, CHIP, Kidney Health Care, STAR and CIDC. If you pay for your prescription, our receipt is valid for processing your claim to your insurance company. The pharmacy is located on the lower level off the visitor elevator and is open Monday through Friday, 7 a.m. to 11 p.m., and weekends and holidays, 10 a.m. to 6 p.m.
The Reflection Chapel is located on the second floor near the public elevators and is interdenominational. Hours of operation are 8:30 a.m. to 9 p.m. Chaplains are available for visitation, prayer, counseling, support and for Catholics, sacramental services. In addition, Chaplain Services can help you with advanced directives and power of attorney. You can reach them at 324-7480.
Interpreters are available upon request 24 hours daily to translate foreign languages for our patients. Accommodations for the hearing impaired are also available upon request. For assistance, please contact your nurse.
University Medical Center Brackenridge is dedicated to delivering outstanding customer service. The SMART Service initiative is based on standards of excellence around Sensitivity, Mentoring, Accountability, Respect and Teamwork. If you find that you have received exemplary customer service please acknowledge it by filling out a comment card located on each floor by the elevators, or by calling the compliment line at (512) 324-7009.
The Clinic at Brackenridge
The Clinic at Brackenridge, an outpatient department of University Medical Center at Brackenridge, provides specialty evaluation, treatment, and follow-up care to adults on an outpatient basis. Referrals come from the Austin/Travis county community health clinics and some other community agencies, labor and delivery, and the emergency department according to referral guidelines. The clinics are transitional in nature and after consultation the patient is sent back to the referring entity for primary care.
The clinics are staffed by physicians and resident physicians. Hours of operation are Monday through Friday from 8 a.m. to 4:30 p.m. except for major holidays. Patients are seen by appointment only and can be reached for an appointment at (512) 324-7300.
Physician Residency Program
Austin Medical Education Programs (AMEP) University Medical Center Brackenridge proudly serves as the teaching hospital for Austin Medical Education Program. As the only graduate medical education program in the Austin area, AMEP combines real world clinical experience in a community setting with personalized instruction from expert faculty attending physicians