Data Theft and Identity Theft Resource

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Data and Identity Theft Information

Austin Police Notified After Theft of Laptop Computer at Seton McCarthy Clinic

Seton Healthcare Family is funding identity theft protection for one year, free of charge, for impacted patients whose information was included on a laptop computer recently stolen from Seton McCarthy Clinic. The laptop also included information on patients seen at the Seton Kozmetsky and Seton Topfer Community Health Centers and in the Seton Total Health Partners program.

The identity theft protection program is being offered through CSID, a leading provider of global enterprise-level identity protection and fraud detection that is located in Austin. If you received a letter regarding the theft, please click on the following link to enroll in this service.

www.csidentity.com/seton

Background

  • The laptop computer apparently was stolen between 5:30 p.m. Thursday, Oct. 3, and 9 a.m. Friday, Oct. 4, from the Seton McCarthy clinic, 2811 E. Second St., Austin.
  • Seton uses encryption on hard drives, meaning the computers use a technology that prevents an unauthorized person from seeing the information on the computer; however, this particular laptop wasn't encrypted properly.
  • The Austin Police Department's investigation remains ongoing at this time.

Is my information included in the data on the stolen laptop?

  • If you received a letter regarding the theft, Seton has reason to believe that information about you may be among the data on the stolen laptop.
  • After reviewing back-up data, Seton has concluded that approximately 5,500 individuals may be impacted.

What type of patient data was stored on the stolen laptop?

  • The stolen laptop included demographic information, including: name, address, phone number, date of birth, Seton medical record number, patient account number, Social Security numbers, diagnosis, immunizations and insurance information.

What is Seton doing to help affected patients?

  • Although Seton has no reason to believe that the laptop was taken for the information it contained or that any patient information has been used inappropriately, Seton has partnered with CSID, a leading provider of global enterprise-level identity protection and fraud detection that is located in Austin.
  • Seton has arranged for CSID to offer identity theft protection for one year, free of charge, for impacted patients.
  • Individual letters are being sent to each patient or guardian by CSID with instructions for accessing this protection.
  • The identity theft protection package includes credit monitoring - such as reviews of loan applications, negative comments on credit reports and bankruptcy and lien filings - and extensive monitoring of internet posts; debit reports covering 90 percent of U.S. banks and 75,000 retailers; and public records, including property deed transfers, mail forwarding, new phone service and uses of alias associated with individual Social Security numbers.
  • Seton has established a toll-free number, (855) 724-2743, to answer individual questions regarding enrollment.
  • This web page will be updated with new information as it may become available.

Should you have any questions or concerns that would be better addressed by Seton, please email them to laptop@seton.org

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